Any time there is a crime in progress or a life threatening situation.

Jeffersontown is considered a Secondary PSAP (Public Safety Answering Point) meaning all 911 calls made in the Louisville Metro area will get routed through MetroSafe, the primary PSAP for Jefferson County. Once the calltaker determines you are in need of police assistance in Jeffersontown they will transfer the call to our dedicated dispatcher. PLEASE DO NOT HANG UP DURING TRANSFER

EMS and Fire calls for service are handled and dispatched by MetroSafe

LOCATION LOCATION LOCATION

The first thing the dispatcher will ask is “WHERE is your emergency” This is the most vital piece of information you can give. If the line gets disconnected or the situation prevents you from giving any other information, we will at least know where we need to respond to.

Once we know the Where, we will ask the What? When? and Who? This will be the time to provide details such as:

• What occured?

• How long ago did this happen?

• Who was involved?

• Is there any description of the suspect?

• Did they leave? Which way did they go? Did they leave in a vehicle or on foot?

• Were there any weapons involved?

• Is anyone injured?

This may seem like a lot of questions but this is all necessary and helpful information for the responding officers. One common misconception is that a dispatcher waits until the call is completed to send help. In true emergency situations our dispatchers work as a team with one remaining on the call to get information and another relaying that information to the responding officers.

If you need police assistance but it is not an emergency situation you can call or text the non-emergency line at (502) 267-0503

We know accidents happen! If you or a child calls 911 by mistake, DO NOT HANG UP. Stay on the line and explain the situation and that there is no emergency.

When we receive 911 hang up calls we are required to call the phone number back. If we do not get an answer and are able to determine where the call was made, officers may be dispatched to verify there is not an emergency potentially tying up resources that could be handling other situations.

Usually. If a call is made from a landline we can usually determine your location. Cell phone locations have improved drastically but are still somewhat unreliable, and while we have several resources we can use to determine your location, it is always best if you can tell us where you are when you call.